Refund policy

Last Updated: [2025/02/13]

We strive to ensure your complete satisfaction. If you encounter issues with your purchase, please review our policy below:

1. Product Quality Issues (Free Returns)

  • Eligibility: Defects in materials, workmanship, or non-conformance with product descriptions.

  • Solution:

    • Free return shipping label provided by us.

    • Full refund (including original shipping fees) or replacement upon inspection.

  • Required: Clear photos/video of the defect and proof of purchase.

  • Timeline: Report within 30 days of delivery.

2. Shipping Damage (Replacement or Refund)

  • Eligibility: Damage caused during transit (e.g., crushed, broken, or water-damaged packaging).

  • Solution:

    • Option A: Free replacement of the same item.

    • Option B: Full refund (including shipping).

  • Required:

    • Notify us within 48 hours of delivery.

    • Provide photos of the damaged product + packaging.

    • Retain all original packaging for inspection.

3. Customer-Induced Damage (Not Eligible for Free Returns)

  • Examples: Physical damage due to misuse, accidents, modifications, or failure to follow instructions.

  • Policy:

    • Returns/refunds are not accepted for such cases within 30 days.

    • Exception: You may still return the item at your own shipping cost for a partial store credit (subject to approval).

Additional Details

Return Process

  1. Contact Us: Email support@ziro3d.com with order number, photos, and issue description.

  2. Authorization: We’ll respond within 2 business days with a Return Authorization (RA) number if approved.

  3. Ship Back: Use our prepaid label (for eligible cases) or self-ship (non-eligible).

  4. Resolution: Refund/replacement processed within 7 days of receiving the return.

General Conditions

  • Timeframe: Returns accepted within 30 days of delivery.

  • Original Condition: Items must be unused, in original packaging, with tags intact (where applicable).

  • Refund Method: Refunds issued to the original payment method. Processing may take 5–14 business days.

  • Non-Returnable Items:

    • Personalized/custom-made products.

    • Sealed consumables (e.g., skincare, food) for hygiene reasons.