Products
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- ±0.02mm (industry standard: ±0.05mm), ensuring consistent extrusion.
- Use a Dryer Box (45°C for 4-6 hours) or a food dehydrator.
- Nozzle: Hardened steel
- Temperature: 210-220°C
- Speed: ≤40mm/s
Ordering
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- Direct Purchase: Visit www.ziro3d.com, select your products, and complete checkout.
- Bulk Orders: Email requirements to buyfilament@ziro3d.com for a customized quote.
We offer:
- 48-Hour Replacement Guarantee: Send photos to support@ziro3d.com.
- Full Refund Option: Unopened spools within 30 days.
- Retail Orders: No MOQ – purchase as few as one spool.
- Custom Formulations: MOQ 100kg for tailored colors or properties.
- Use our Order Tracking Portal and enter your order number and email for real-time updates.
- Academic Discount: Register with a .edu email for 15% off your first order.
- Corporate Program: Annual purchases over 500kg qualify for VIP pricing and priority technical support.
Shipping
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Standard Order: Shipment within 24 hours (Canada / Europe / North America warehouses).
- UK: 5-7 business days (from UK warehouse).
- US: 5-7 business days (from US warehouse).
- CA: 5-7 business days (from CA warehouse).
- Free Shipping: Enjoy complimentary standard shipping to the United States, Canada, and the United Kingdom on orders of two or more items.
- DDP Included: No hidden import taxes – prices shown are final.
- Each spool is vacuum-sealed with desiccant. Contact support@ziro3d.com within 48 hours of delivery for a free replacement if packaging is compromised.
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Returns & Refunds
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- Unopened Products: Full refund within 30 days.
- Opened Products: Exchange only for quality issues (≥50% filament remaining).
- Steps: Submit a return request on our website → Receive an RMA code → Ship the product to our warehouse → Refund processed within 3-5 business days.
- Quality Issues: ZIRO provides a prepaid shipping label.
- Non-Quality Issues: Customer responsible for return costs.
- Refunds are processed within 24 hours of receiving returned items. Allow 3-7 business days for bank processing.
